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Post Implementation Services:
Service Level Agreements:
Ashunya provides the following services to their clients
under SLA (Service Level Agreement) which adds value to our
Client and their internal customers:
Some of following features of a SLA (Service Level Agreement)
Customer:
- Onsite diagnostics and telephone
diagnostics of unusable hardware
- Asset Management
- Working with OEMS (Original Equipment
Manufacturers) for existing warranty and issuing RMA
(Return Merchandise
Authorization)
and managing logistics through Ashunya Backend
infrastructure
- After existing warranty, adding value to the
desktop and/or server or equipment to bring the
existing
business software
online
- Working in coordination with hardware
OEM and/or the ISP to resolve problems for any issues
related
to hardware
- Network Management
- Hardware Management
- Technology Services
- Consultation of firewall security
policy
- Consulting on future expansion
- Maintain the hardware
and software on a day to day basis
- Customer service
resolutions
- Discounts on additional hardware
purchased and discounts on
installation of additional
hardware
- Consulting for
future IT needs which includes hardware
and software
development
- Remote Support
of the above
- Remote updates on Virus
Scans (Only a server
based implemented
software)
- Consultation
on Website or Marketing if contract
to be given
to Ashunya
Corporation
- Implementation
at a discounted price
for
all
new hardware
installs along with
hardware
- Flexible
hours (can be negotiated
per incidence
basis)
- One stop
shop for all IT/Office/Software
and
Hardware needs
- Servicing
of the desktops and
servers
once a quarter
- Contract
includes the Server Maintenance
- Service includes all hardware not purchased
through
Ashunya
Corporation
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