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Standard Support

Server Maintenance:
  •     ♦ 24/7 Server Health and Performance monitoring with alerts on failure.
  •     ♦ Patch Management to keep your servers up-to date with latest available Microsoft updates and all the Basic third party software .
  •     ♦ Changes to user accounts included (add, remove or change user accounts)

 

Firewall Maintenance:
  •     ♦ 24/7 Firewall Health and Security Monitoring.
  •     ♦ We keep your Firewall up-to date with latest firmware updates.
  •     ♦ Add or remove firewall rules and policies as per the requirement.

 

Managed Antivirus:
  •     ♦ Enterprise grade cloud managed antivirus to keep you server secured from latest Exploits, Malware, Ransomware and Network Attacks.

 

Managed Backups:
  •     ♦ Onsite Disk-based Backups to

    •     ◊ Protect data and systems efficiently and frequently with image-based backup
    •     ◊ Minimize the disruption of system failure with fast, flexible, reliable recovery.

 

Network Maintenance:
  •     ♦ We manage and maintain all your network to keep them fully functioning.
  •     ♦ We make changes as per your requirements.

 

Workstation Maintenance:
  •     ♦ 24/7 Workstation Health and Performance monitoring.
  •     ♦ Workstation Patch Management to keep your servers up-to date with latest available Microsoft updates and all the Basic third party software 

 

Managed Endpoint Protection:
  •     ♦ Enterprise grade cloud managed endpoint protection to keep you workstations secured from latest Exploits, Malware, Ransomware and Network Attacks.
  •     ♦ Block Unauthorized USB storage devices.

 

Help Desk Portal Access:
  •     ♦ Help Desk Portal access to keep track of your requests and their status.

 

Help Desk :
  •     ♦ Team of experts ready to help you incase of any IT issues related to Servers and Workstations.

 

Site Visits:
  •     ♦ Our Technicians visit your site incase of any hardware replacement or hardware failures.

 

After Hour Service:
  •     ♦ Our Engineers are available 24/7 to help you incase of any emergency at standard hourly charges.
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